Question 1

Do you travel?

Accepted Answer

Yes, absolutely! We’re based in West Yorkshire and cover the whole of Yorkshire, but we also travel further afield for weddings and events — typically up to 2–3 hours from our base. Please note, a minimum package value may apply for locations outside our main area.

Question 2

Do you have a price list?

Accepted Answer

In short, no — and here’s why. Every Folletti Fleurs setup is completely bespoke and personal. Each venue, location, and setup time is different, and every couple’s vision is unique. Because of this, we don’t have a set price list for individual hire items.

We offer both pre-designed packages and fully custom packages, allowing you to create a tailored quote that fits your needs and venue perfectly.  Packages typically start from £1,200, with our more elaborate setups ranging up to £5,000+.

Question 3

How do we book?

Accepted Answer

Once you’ve received your quote and are happy to proceed, a non-refundable deposit is required to secure your date and décor. Your invoice will include full terms and conditions, and the remaining balance is due six weeks before your wedding (unless otherwise agreed).

Question 4

Can we see your decor before booking?

Accepted Answer

Yes! By appointment, you can visit our showroom in South Kirkby, Pontefract, where you can see a wide range of our décor in person. It’s the perfect opportunity to explore our collections, view the quality and scale of our pieces, and discuss ideas for your day.   Showroom visits are by appointment only — please get in touch to book your consultation.

Question 5

Can we pay by credit or debit card?

Accepted Answer

Yes — we accept card payments in person at our showroom by appointment.

Question 6

Does hire include delivery, set up and collection?

Accepted Answer

Yes, our hire service includes delivery, professional set-up, and collection. We’ll liaise directly with your venue coordinator (or a nominated contact) to arrange smooth logistics on the day, so you can relax knowing everything is handled.

Question 7

Can we arrange a consultation?

Accepted Answer

Yes, of course! We offer complimentary consultations at our headquarters in South Kirkby, Pontefract. During your visit, you can view our showroom, discuss your ideas, and start creating a bespoke package that reflects your style and venue. There’s no consultation fee and no obligation to book — just an opportunity to get inspired!

Question 8

Does hire include room changes?

Accepted Answer

Yes — we can absolutely accommodate room changes as part of your wedding day. Many couples choose this option to make the most of their décor, reusing pieces from the ceremony for the wedding breakfast or evening setup. Room changes are discussed and confirmed at the time of booking to ensure our team can plan your timings perfectly.

Question 9

Can we have an outdoor setup?

Accepted Answer

We love outdoor ceremonies, but as you can imagine, weather conditions play a big part. We can plan an indoor setup with an outdoor option if the weather allows — this arrangement must be agreed upon and confirmed in writing when booking. On the day, our team will make the final call based on safety and weather conditions (though we’ll always hope for sunshine).

Question 10

When should we book?

Accepted Answer

We recommend securing your date as early as possible — especially during peak wedding season, as our calendar often books up 12–18 months in advance. The earlier you book, the better, as this not only guarantees your date but also secures our current pricing at the time of booking.

Question 11

What type of florals do you use?

Accepted Answer

We specialise in luxury silk and real-touch florals, chosen for their beautiful realism, fullness, and longevity throughout your wedding day. They photograph beautifully, stay flawless from morning to night, and allow us to create large-scale, high-impact designs without compromise.

Question 12

Do you offer custom colours or styling adaptations?

Accepted Answer

Do you offer custom colours or styling adaptations? Yes! Many of our pieces can be customised to suit your theme or colour palette. During your consultation, we’ll show you options for floral tones, ribbons, and finishes to create your perfect look.